FAQs
Order
1. How do I place an order?
Select your favorite prayer mat, click “Add to Cart,” and proceed to checkout.
2. Can I order multiple items at once?
Yes, you can add as many prayer mats as you like to your cart before checking out.
3. Will I receive a confirmation email after ordering?
Yes, you will receive an email with your order details and invoice immediately
Shipping
1. How long does shipping take?
Delivery usually takes 2–3 business days for Peninsular Malaysia, and 4–7 business days for Sabah & Sarawak (Depends on courier)
2. Do you ship internationally?
Yes
3. How will I know when my order is shipped?
You will receive a shipping confirmation email with a tracking number once your order is dispatched.
Payment
1. What payment methods are accepted?
We accept online banking and credit/debit cards.
2. Is my payment secure?
Yes, all transactions are processed securely through trusted payment gateways.
3. Can I pay via cash on delivery (COD)?
Currently, we do not offer COD. Online payment is required to confirm your order.
Track Package
1. Can I track my order?
Yes, a tracking number will be sent via email once your order is dispatched.
2. How do I track my package?
Use the tracking number provided to check the status on the courier’s website.
3. What should I do if my tracking shows a delay?
Delays may happen due to weather or courier issues. Please contact us if your order is delayed beyond the estimated delivery time.
Need Assistance?
If you have an issue or question that requires immediate assistance, click live chat or email us. We're happy to help.
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